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Monday........9am - 5.30 pm
Tuesday.......9am - 1.00 pm
Wednesday.9am - 5.30 pm
Thursday.....9am - 5.30 pm
Friday..........9am - 5.30 pm
Saturday......9am - 4.30 pm






Your DSMX and DX8

Service Bulletins DSMX and DX8


On Wednesday of last week at 11.30 UK time Horizon Hobby in the US contacted registered owners of DSMX enabled radios to inform them of an incompatibility issue with some of the older DSM2 receivers. They also posted notices on relevant parts of their horizonhobby.com and spektrum.com websites

In the UK we published the bulletin on our website on Friday along side one regarding a gimbal issue with the DX8.

The numbers of occurrences of these are genuinely very small but Horizon’s approach has always been one of honesty to the consumer, always being prepared to pay to rectify any issues or problems.

So at present we are dealing with getting equipment back from consumers, upgrading it and returning it as quickly as possible.

If you’d like more details of the exact problems please click below to go to the relevant pages on our site.

Click to see the DSMX Bulletin
Click here to see the DX8 gimbal bulletin

With regards any stock you may have of items affected by this we will have them uplifted, updated and returned to you at no cost. If you can contact the office they will arrange this.

Products relevant to this are listed below, but as a general point remember the only systems (radios and some RTFs) that need the upgrade are those operating on DSMX.

We are about to follow the US with a DX8 promotion that sees the inclusion of a second 8-channel receiver free of charge, any DX8s you return will be replaced with these.

In this time of software driven systems products are more susceptible to these types of problems. We have made apologies to the consumers for the trouble this has caused and we in the UK would take this opportunity to do the same to you.

Affected Products.

DX8: SPMR8800EU, SPM8800EU

DX7: With PID: HA103, HA104, HA105

DX6i: SPMR6610E, SPM6610E, SPM66101E
DX5e: SPMR5510, SPMR55101, SPM5510, SPM55101
DX4e: SPMR4400, SPMR44001

DX6i/DX5e/DX4e: WITH PIDs
PID: HS010, HS011, HH011, HT011, HT012, HE012, HE101, HA101, HA102, HA103, HA104, HA105

Transmitters with affected PIDs may be found in the following products:

Blade mCP X RTF (BLH3500),
E-flite Apprentice 15e RTF (EFL2725)
Hangar 9 Alpha 40 DSM2 RTF (HAN4400)
ParkZone Radian RTF (PKZ4700)
ParkZone F4U Corsair RTF (PKZ4600)


Copyright © 2011 Horizon Hobby UK, All rights reserved. This email was sent to you as you previously supplied us with your email address as a point of contact. Our mailing address is:
Horizon Hobby UK
Units 1 - 4 Ployters Road
Staple Tye, Southern Way
Harlow, Essex CM18 7NS

Spektrum DSMX Transmitter Bulletin

DSMX transmitters operating in DSM2 mode



The Spektrum Team has been investigating sporadic reports from DSMX transmitter owners using their products in DSM2 mode. We have discovered that in some rare instances, DSMX equipped transmitters with the Product ID (PID) within this bulletin, may have a backwards compatibility
issue that could cause a "hold" with the following superseded DSM2 receivers: AR500, AR6100, AR6100E, AR6110, AR6110E, AR6200 and AR6300.

Note: This bulletin does not apply to DSM2 ONLY transmitters.

If you have a DSMX transmitter with one of the following PIDs, please complete the Transmitter Service Request Form and arrange the return of your transmitter to the Horizon Hobby UK service department for a free firmware update.

Click HERE for details of how to arrange the return of your transmitter and download the Transmitter Service Request Form.

Horizon will pay for all shipping.

The PID is located in the battery compartment of your transmitter.
PID


DX6i/DX5e/DX4e:
PID's beginning with the following prefixes: HS, HH, HT, HE, HA

Transmitters with affected PIDs may be found in the following products:
Hobbyzone Super Cub DSM (HBZ7400UK)Blade mCP X RTF (BLH3500), E-flite Apprentice 15e RTF (EFL2725), Hangar 9 Alpha 40 DSM2 RTF (HAN4400), ParkZone Radian RTF (PKZ4700), ParkZone F4U Corsair RTF (PKZ4600), Phoenix R/C Pro Simulator 3.0 with DX5e (RTM30R5510/RTM30R55101).

DX8:
PID's beginning with the following prefixes: HS, HH, HT, HE, HA, HO, HM

DX7:
PID's beginning with the following prefixes: HA

We apologise for this inconvenience. Horizon disclaims all liability and warranties for any consumer failing to act upon this product bulletin. Always check your transmitter and equipment prior to each flight.




Spektrum DX8 Gimbal Bulletin



Spektrum Product Development has been investigating reports from DX8 transmitter customers experiencing servo movements inconsistent with corresponding transmitter stick input.

As a precautionary measure, Horizon Hobby would like DX8 customers to perform the Monitor Test to examine Gimbal controls over the entire range of each axis of input. Expected results for the Monitor Test should show smooth tracking with corresponding stick input. If the Monitor "jumps", hesitates, or is seen in a channel other than what is being tested, please follow the Monitor Test instructions below to test DX8 Gimbal movement:


Monitor Test:

Step 1: Turn on power switch. Ensure left stick position (throttle) is low and Flap/Gyro switch is in position 0 or all the way up.

Step 2: Press the roller to enter the Function List menu.
Function List


Step 3: Using the roller, scroll to the bottom of the Function List menu and depress roller to select Monitor function.
Function List Monitor
Step 4: Note the position of the Aileron (AIL) and Rudder (RUD) positions. Ensure all trims are centered and sub-trims are zero before continuing to Step 5.
monitor


Step 5: Move the Throttle (Left side) and Elevator (Right side) gimbals up and down being very careful not to touch the control sticks. While moving the gimbals up and down, note the AIL and RUD positions on the Monitor.

ONLY touch the Gimbal on the outer frame where shown, being very careful not to move the stick as this will falsify the test.
Gimble


Step 6: If the percentage for the Aileron or Rudder changes by more than 3%, follow the instructions for sending your DX8 transmitter in for inspection.



Click HERE for details of how to arrange the return of your transmitter and download the Transmitter Service Request Form.


We apologise for this inconvenience. Horizon disclaims all liability and warranties for any consumer failing to act upon this product bulletin. Always check your transmitter and equipment prior to each flight.